If you're having trouble using WorkflowMax for Android, use this troubleshooting page to quickly find answers to your questions.
- I get an error on login: Invalid Account?
The mobile app cannot be used with an invalid account. If you are connected to:
- a single invalid account we won't let you log in at all
- multiple accounts and one of them is invalid, we'll exclude that account as an option when switching accounts.
An account can be invalid for a number of reasons including, but not limited to: missed payments, expired trials, deleted or on-hold accounts, or specific account configurations. Please contact our support team if you're getting this error and are unsure why.
- Multi-device time recordings
If you are using Workflowmax on several devices (your smartphone and the WorkflowMax web app, for example), both devices interact with the live system. This means that you may need to refresh the screen periodically on each device to see the latest data.
- Why can't I see my data?
Access security permissions should be same in Android as in the web app, but please contact us with examples if there are discrepancies.
- I can't see my recorded time or draft time entries in my browser.
The mobile app uses display features in WorkflowMax that were introduced with the web app's new user interface (UI). If you are using the web app's old UI, these display features are not available. This means that you won't be able to see recorded time or draft time entries in the web app interface. However, when you save time in the mobile app, that time will be written correctly to your time sheet, regardless of which web app UI you are using.
- I lost my phone - what do I need to do?
The authentication mechanisms used in the Android app are modern and robust, but to be completely safe you should erase all data via "Find My Phone".